What to Expect

Understanding the Client – Advisor Relationship

Before beginning any new adventure, it’s important for you to understand the journey you are embarking upon.  What should you expect?  What is your role? What will we provide?  Let’s unpack this.

Initial Meeting:

Get to know us as we get to know you!  Transparency is key to any relationship so we want to know who you are and for you to know who we are as well.  Check out our website, bring questions and be prepared to answer questions so we can determine what are suitable investments for your unique situation.  We will help you address any initial concerns you have.  We will take the answers to this confidential meeting and begin preparing for our initial planning meeting.

Planning Meeting:

Now it’s time for us to review your situation, what we learned, and incorporate it into an action plan.  This will usually look like an Asset Allocation proposal where we show you how we want to invest your money and why.  Concorde will make its proposal to you and you will have the opportunity to ask any questions regarding what is being proposed.  We will go through any outstanding questions you have before moving forward.  Tax implications, liquidity concerns, market risk, etc. will all be addressed before moving forward from this meeting.  We want you to feel good about which direction we’ve chosen.

Quarterly Reviews and Ongoing Service:

Accounts are reviewed no less than quarterly, with changes triggered by position performance, market conditions, investment opportunities, or client circumstances.  Quarterly reports update near and long-term performance as well as current holdings.  We are committed to each and every one of our clients. “Being there” means having a live person always on the phone, quick responses to questions and requests, acute listening, regular contact, and fixing problems.  We strive to maintain the highest standards of personal service.